Frequently Asked Questions
Everything you need to know about Gugu Gaga World, our products, and how we bring joy to your doorstep.
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping takes 5-7 business days depending on your location. Premium shipping options are available at checkout.
Do you ship internationally?
Yes! We ship our kawaii plushies worldwide. International shipping times vary between 10-15 business days.
What is your return policy?
We offer a 30-day cuddle guarantee. If you or your loved one isn't completely satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the item is in its original condition.
How do I clean my plushie?
Our premium plushies love a gentle touch. We recommend spot cleaning with a damp cloth and mild soap. Do not machine wash or tumble dry, as this may affect their cloud-like softness.
Are your products safe for children?
Absolutely! Safety is our top priority. All our products are rigorously tested and meet international safety standards. However, we recommend removing all tags before giving any toy to a child under 3 years old.